If you wish to return or exchange a purchase please notify us at info@fiadh.ie
PLEASE RETURN ITEMS TO:
Fiadh Woven Design, Main street, Dingle, County Kerry, V92 VH51 Ireland
If you are dissatisfied with our products in any way, they can be returned or exchanged within 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the tag on.
Note there are no returns on Made to Measure garments unless the garment does not fit properly and it is an error on our part as these pieces more than likely can't be sold on. All Made to Order standard sizes can be returned.
If you wish to return your item and receive a full refund items need to posted/couriered back to us within 14 days of being received by you. If you return the product any later than the 14 day time slot, you will be issued with a Fiadh Woven Design Credit Note to the value of the item at the time of purchase. Fiadh Woven Design credit notes are valid for 6 months from the date of issue. If you want to purchase from the site with your Credit Note please contact us before making your purchase at info@fiadh.ie
Please advise us upon receipt of your purchase if you wish to exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at Fiadh Woven Design take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting info@fiadh.ie about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed.
